Sunis Hotels provides the opportunity to use all communication channels so that their guests can easily communicate their feedback to the Guest Line of Wishes. Each feedback transmitted to the Guest Line is saved in the system with a special reference number and stored. Feedback are evaluated according to the principles of impartiality and guest satisfaction.
We aim to provide solutions in short time and in accordance with quality standards by doing all necessary researches. Resolution is forwarded to our guests regarding the feedbacks sent. The feedbacks sent by our guests lead us to take measures to increase satisfaction by our services.
The information that our guests have entered to our website for their satisfaction /complaint /suggestion /sharing purposes, cannot be viewed by other internet users. This information will not be used for e-mail and SMS (short message) communication with our guests. Unauthorized access to information shared by our guests is restricted, including Sunis Hotels employees.
Sunis Hotels will not share this personal information with any third party, institution or organization unless it is approved by our guests or under a legal obligation. In order to protect the confidentiality of the personal information of our guests, the necessary measures have been taken by keeping the Sunis Hotels system and internet infrastructure at the most reliable level.